Our terms & conditions
These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which The White Room Floral Design (“we/us”) makes available to you and any of our services which are accessible on or via the The White Room Floral Design website.
These Terms and Conditions govern your use of The White Room Floral Design Site and The White Room Floral Design Service.
1. The White Room Floral Design Products
1.1 All The White Room Floral Design Products as depicted on this website (as may be varied from time to time) are available to be ordered and delivered with prior arrangement.
1.2 The White Room Floral Design Products may be delivered by us in bud to ensure longer life.
1.3 All The White Room Floral Design Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a The White Room Floral Design Product of equivalent value and quality without notice.
2.1 Prices listed within the The White Room Floral Design Service are valid for a maximum of 14 days.
2.2. Prices will be given inclusive of delivery on conception of the order .
2.3. Hire items to be paid for if breakages incured.
3.1 You shall be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by BACS. On placement of the order you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the The White Room Floral Design site.
3.2 We cannot accept Order Forms from customers under the age of eighteen (18) years.
3.3 Cancellation of orders will be subject to 20% Handling Fee.
4.1 The White Room Floral Design delivery charge is calculated in conjunction with Google Maps as the ‘best’ route and road distance to the delivery address.
4.2 Should you require your delivery to be made within a specific time period a ‘delivery slot’ will be available by prior arrangement however only between 9am and 3pm Monday -Saturday (national and religious holidays subject to availability).
4.3 Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
4.4 In case of delivery to certain locations where a third party is involved, such as hospitals, airports, hotels and ships, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
5. The White Room Floral Design Customer Services
5.1 In the event that you are not satisfied with the The White Room Floral Design any complaints should be addressed in the first instance to: By email: firstname.lastname@example.org By telephone: 01625 615880 By post: Customer Care, The White Room Floral Design, unit 1 Coates Cottage Farm Winkhill Leek ST13 7PQ 5.2 Our Customer Service Team is available from 10am to 5.00pm from Monday to Friday.
5.2 Because of the perishable nature of The White Room Floral Design Products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
6.1 Whilst we agree to use our reasonable endeavours to ensure that The White Room Floral Design Site and/or the The White Room Floral Design Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the The White Room Floral Design Site and/or the The White Room Floral Design Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the The White Room Floral Design Site and/or the The White Room Floral Design Service impossible or impractical.
7.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to The White Room Floral Design Site and/or The White Room Floral Design Service from time to time. We will post any changes on The White Room Floral Design Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access The White Room Floral Design Service or The White Room Floral Design Site. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
7.2 Additionally, we reserve the right to suspend, restrict or terminate access to The White Room Floral Design Site and/or The White Room Floral Design Services for any reason at any time.
7.4 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
7.5 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
7.6 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.